Job Description
Are you a people-person looking to launch a stable career? We are currently hiring a full-time Customer Service Representative to join our growing team in Milwaukee, WI. We offer a comprehensive Paid Training Program designed to set you up for success, regardless of your prior experience level.
We bridge the gap between our clients and their customers, ensuring every interaction is positive and productive. If you are reliable, empathetic, and eager to learn, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and a problem-solving mindset.
- Accurately document all customer interactions and transactions in our CRM system.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required (paid training provided).
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.