Job Description
Join our elite customer service team as a Night Shift Call Center Agent! We're seeking dedicated professionals to provide exceptional support to clients during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. Perfect for night owls seeking career growth with no experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to security protocols for sensitive data
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Reliable transportation to downtown Atlanta location
- Availability to work 11 PM - 7 AM (Monday-Friday)
- Positive attitude and problem-solving mindset