Job Description
Join a Winning Team in New York City!
We are currently seeking a highly motivated and empathetic Local Customer Service Representative to join our expanding operations. If you are looking for a full-time career with paid training, competitive benefits, and a supportive environment, this is the opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. We believe in investing in our people, which is why we offer comprehensive training programs to get you up to speed quickly. Whether you are new to the industry or looking to make a career change, our paid training ensures you have the tools you need to succeed.
Why Apply?
- Comprehensive Paid Training program provided.
- Health, Dental, and Vision Insurance available.
- Opportunities for rapid career advancement within the company.
- Supportive and collaborative team culture in our NYC office.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies and service level agreements.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide product information and educate customers on relevant services and features.
- Collaborate with the support team to identify trends and improve overall service quality.
- Identify and escalate complex issues to the appropriate management level when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory for the right candidate.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency with the ability to learn new software quickly.
- Must be willing to undergo a background check and drug screening.
- Ability to work full-time hours, including weekends and holidays as required by business needs.