Job Description
Are you looking to start a rewarding career in customer service but don't have prior experience? Connective Support Solutions is currently hiring Chat Support Representatives with a unique opportunity for paid training.
We believe in investing in our team. That's why we offer a comprehensive training program designed to equip you with the skills necessary to excel in a fast-paced digital environment. If you are a reliable, empathetic individual looking for a stable job in San Antonio, we want to hear from you.
Why Join Us?
- Paid Training: Learn the ropes while getting paid.
- Competitive Pay: Earn between $18 and $24 per hour based on performance.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of San Antonio.
Take the first step towards your future today by applying for this exciting opportunity.
Responsibilities
- Respond to customer inquiries via live chat with a professional and empathetic tone.
- Analyze customer needs and provide accurate solutions or escalate complex issues appropriately.
- Utilize CRM software to document interactions and update customer profiles.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
- Collaborate with the support team to share feedback and improve service processes.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and typing skills (minimum 35 WPM).
- Strong written communication skills with the ability to type clearly and concisely.
- Ability to multitask and stay focused in a dynamic environment.
- Reliable internet connection (if applicable for hybrid roles).