Job Description
Are you ready to launch a successful career in the customer service industry? Apex Support Solutions is currently seeking dedicated individuals for our high-volume call center in Chicago, Illinois. We are proud to offer comprehensive paid training to all new hires, meaning you can start with zero prior experience.
Our team is growing, and we are looking for friendly, articulate individuals who want to join a company that values its employees and invests in their future. Whether you are looking for full-time stability or a stepping stone into a corporate career, this is the perfect opportunity for you.
Why Join Us?
- Paid Training Program: Get paid while you learn the ropes.
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: Starting at $18/hr with performance bonuses.
- Career Growth: Clear paths for advancement within the company.
Responsibilities
- Manage inbound and outbound calls with a focus on customer satisfaction.
- Assist customers with product inquiries, account issues, and technical support.
- Document detailed notes regarding customer interactions in our database.
- Follow call scripts and guidelines to ensure consistent service quality.
- Identify opportunities to cross-sell or upsell products based on customer needs.
- Maintain a professional demeanor under pressure and meet daily performance metrics.
Qualifications
- High School Diploma or GED required.
- Must be at least 18 years of age.
- Access to a reliable computer and high-speed internet connection.
- Excellent verbal communication skills and a friendly phone voice.
- Ability to type at least 35 WPM.
- Willingness to complete a background check and drug screen.