Job Description
Are you seeking a new career opportunity with no experience required? Horizon Customer Care is currently hiring dedicated Customer Service Representatives in Wichita, KS. We are proud to offer a comprehensive paid training program to all new hires, ensuring you are fully equipped to succeed in a dynamic environment.
We are looking for individuals who are passionate about helping others and have a positive attitude. Whether you are entering the workforce for the first time or looking to make a career change, we provide the tools, support, and coaching you need to thrive. Join a team that values growth, integrity, and exceptional service.
What You Will Do:
- Interact with customers via phone and email to resolve inquiries and provide solutions.
- Explain product features and services clearly to diverse customer groups.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of customer satisfaction through active listening and empathy.
- Document customer interactions and feedback within our CRM system.
Don't let a lack of experience hold you back. Your future starts here in Wichita!
Responsibilities
- Handle incoming customer calls and inquiries in a professional and courteous manner.
- Assist customers with account questions, billing issues, and technical support.
- Evaluate customer needs and provide appropriate solutions or escalate to supervisors.
- Collaborate with team members to improve service processes and efficiency.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal communication skills and the ability to articulate thoughts clearly.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work flexible shifts, including weekends and holidays.