Job Description
Start Your Career with Paid Training in New York
We are looking for enthusiastic individuals to join our growing call center team. At Apex Contact Solutions, we believe in investing in our employees. That is why we offer comprehensive paid training to ensure your success from day one.
As a Customer Service Representative, you will be the voice of our brand, helping clients resolve issues and find solutions. This is a fantastic opportunity for those seeking a stable part-time role with growth potential in the heart of New York.
What We Offer:
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Full Paid Training: No prior experience necessary; we teach you everything you need to know.
- Flexible Hours: Part-time schedules designed to fit your lifestyle.
- Modern Environment: Work in a supportive, professional office setting in NYC.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all customer interactions and account information using CRM software.
- Identify and assess customers' needs to achieve satisfaction.
- Build rapport and maintain a positive brand image through every interaction.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication skills and a clear speaking voice.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work well in a team environment and meet performance metrics.
- Reliable internet connection is required for remote training modules.