Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in Oakland, California.
We are committed to your success. That’s why we provide comprehensive, paid training to ensure you have the skills and confidence needed to excel in your role. If you are looking for a stable career with growth opportunities and a supportive environment, we want to hear from you.
Why Join Our Team?
- Paid Training Program: No experience? No problem. We teach you everything you need to know to succeed.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on your experience level.
- Growth Opportunities: Clear pathways to advancement from Entry Level to Team Lead and Management.
- Modern Environment: Work in a state-of-the-art facility in the heart of Oakland.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account information into our CRM system.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory for our paid training program.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software applications.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license and reliable transportation (local travel may be required).