Job Description
Are you a people-person looking for a stable career with growth potential? Apex Support Solutions is currently seeking motivated **Part-Time Customer Service Representatives** based in Austin, Texas. We specialize in providing top-tier support to our clients and are looking for enthusiastic individuals to join our growing team.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Paid Training: No prior experience required. We provide comprehensive, paid training to get you up to speed.
- Flexible Schedule: Part-time shifts designed to fit your lifestyle.
- Modern Work Environment: Supportive team culture with opportunities for advancement.
We are looking for local talent in Texas who are ready to deliver exceptional service and build a lasting career with us.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions in our CRM systems.
- Assist customers in navigating our products and services to find the best solutions.
- Collaborate with team members to improve service processes and share best practices.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred but not required).
- Excellent verbal and written communication skills in English.
- Reliable computer with a high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and the ability to think on your feet.
- A customer-first mindset with a genuine desire to help others.
- Ability to pass a background check and drug screen.