Job Description
Join our award-winning remote team as a Senior Call Center Representative! We're urgently seeking customer service superstars in the Charlotte, NC and Virginia areas to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Apex Customer Solutions is a leader in customer experience management, serving Fortune 500 companies. As a remote team member, you'll be equipped with cutting-edge technology and ongoing training to excel in your role. This urgent hiring reflects our commitment to expanding our high-performing customer service team.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Utilize CRM systems to document interactions and maintain records
- Collaborate with support teams to resolve escalated issues
- Participate in ongoing training and quality improvement initiatives
- Adhere to company compliance and security protocols
Qualifications
- 2+ years of call center or customer service experience
- Proven track record of exceeding performance targets
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- High-speed internet connection and dedicated workspace
- Flexibility to work evenings/weekends as needed