Job Description
Join New York Connect Solutions, a leading provider of customer support services in the heart of Manhattan. We are currently seeking enthusiastic individuals to join our team as Part-Time Customer Service Representatives.
We are proud to offer a Paid Training Program for all new hires, ensuring you have the skills and confidence needed to excel. This is a fantastic opportunity for students, parents, or anyone seeking a flexible schedule in the bustling New York area.
Why join us?
- Competitive hourly wage with performance bonuses.
- Comprehensive paid training to get you up to speed.
- Flexible part-time hours to fit your lifestyle.
- Opportunities for career growth within the company.
If you have a passion for helping people and are looking for a role in New York, apply today!
Responsibilities
- Handle a high volume of inbound and outbound calls regarding products and services.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Follow standard operating procedures and scripts provided during training.
- Maintain accurate and up-to-date records of all customer interactions.
- Identify opportunities to upsell or cross-sell products to existing clients.
- Collaborate with team leads to meet daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to type accurately and navigate computer systems quickly.
- Must be willing to complete the paid training program successfully.
- Reliable internet connection and computer access (if remote position).
- Ability to work evenings and weekends as required.