Job Description
Are you looking to start a rewarding career in customer service? Apex Customer Solutions is hiring enthusiastic Customer Service Representatives in Phoenix, AZ. We are proud to offer a comprehensive paid training program for all new hires, ensuring you have the tools and support needed to succeed from day one.
As a key member of our team, you will interact with clients to resolve inquiries, provide product information, and ensure a positive customer experience. We are looking for individuals who are reliable, empathetic, and eager to grow with a leading industry player.
What We Offer:
- Paid Training: No prior experience required – we teach you everything you need to know.
- Competitive Pay: $18 - $24/hour based on performance and experience.
- Benefits Package: Medical, dental, and vision insurance for full-time employees.
- Career Growth: Clear pathways for advancement into leadership and specialized roles.
Responsibilities
- Answer incoming customer calls and emails with a professional and empathetic tone.
- Resolve customer issues, complaints, and questions efficiently to ensure satisfaction.
- Process orders, returns, and exchanges accurately within our CRM system.
- Update customer accounts and records with current and accurate information.
- Collaborate with team leads to meet daily and monthly performance targets.
- Identify opportunities to cross-sell products and enhance the customer experience.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills (30+ WPM).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving abilities and attention to detail.
- Must be available to work flexible shifts, including evenings and weekends.