Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Washington DC and become the voice of excellence for our global clients. We offer an immediate start opportunity with premium compensation and a supportive environment designed for growth. As a key player in our 24/7 operations, you'll deliver exceptional service while enjoying flexible scheduling, comprehensive benefits, and career advancement opportunities. This role is perfect for night owls who thrive in fast-paced settings and are passionate about solving customer challenges with empathy and efficiency.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer inquiries with speed and accuracy while maintaining service standards
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with clear articulation in English
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Strong problem-solving skills with a customer-centric mindset
- High school diploma or equivalent; associate's degree preferred
- US work authorization and reliable transportation