Job Description
Join Our Award-Winning Team in Philadelphia!
UrbanConnect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our Philadelphia community. This full-time, immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Help us transform customer experiences while building lasting relationships in the City of Brotherly Love.
What We Offer:
• Competitive hourly wage + performance bonuses
• Comprehensive health/dental/vision plans
• Paid training and career development
• Flexible schedule options
• Modern downtown workspace near transit hubs
Responsibilities
- Resolve customer inquiries via phone, email, and in-person support
- Process transactions, returns, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with local teams to resolve complex issues
- Identify opportunities to improve service quality
- Participate in community outreach initiatives
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Local Philadelphia residency strongly preferred
- Spanish bilingualism highly desirable
- Positive attitude with community-focused mindset