Job Description
Start Your Career with Paid Training – No Experience Required!
Are you looking for a stable job in Portland, OR, where your potential is valued over your history? Apex Support Solutions is currently hiring enthusiastic individuals to join our dynamic team. We offer a comprehensive paid training program designed to equip you with the skills you need to succeed in a fast-paced call center environment.
Whether you are a recent graduate or looking to make a career change, this is the perfect opportunity to earn a competitive salary while learning valuable industry skills.
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Zero Experience Necessary: We provide all training; you just bring a great attitude.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
- Flexible Scheduling: Various shifts available to fit your lifestyle.
Join a company that prioritizes employee growth and customer satisfaction. Apply today to begin your journey with Apex Support Solutions!
Responsibilities
- Handle inbound and outbound customer calls with a focus on providing exceptional service and resolving inquiries efficiently.
- Guide customers through complex products and services using the provided scripts and training materials.
- Document customer interactions accurately in the CRM system to ensure proper follow-up and account management.
- Identify customer needs and recommend appropriate solutions to improve satisfaction and retention rates.
- Collaborate with team leads and support staff to troubleshoot difficult issues or escalations.
- Maintain a professional demeanor and adhere to all quality assurance standards during every call.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED is required.
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Strong verbal communication skills and the ability to type 35+ WPM.
- Ability to pass a background check and pre-employment drug screening.
- Willingness to learn new software and systems during the paid training period.