Job Description
Are you ready to launch a rewarding career in customer service? Apex Support Solutions is seeking enthusiastic individuals to join our Portland-based team. We specialize in providing top-tier support to clients across the nation and are proud to offer comprehensive paid training to all new hires, regardless of prior experience.
As a Customer Service Representative, you will be the face of our company, helping our clients resolve issues and achieve their goals. We provide a modern work environment, competitive pay, and a clear path for career advancement. If you are a motivated self-starter with excellent communication skills, we want to hear from you.
Why Choose Us?
- Paid Training Program: No need to worry about upfront costs. We invest in you.
- No Experience Required: We train you from scratch.
- Flexible Schedules: Full-time and part-time options available.
- Modern Office: State-of-the-art facilities in the heart of Portland.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently using established scripts and guidelines.
- Accurately document all customer interactions and transactions in our CRM database.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent.
- Strong verbal communication skills with a clear and professional speaking voice.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable internet connection (for remote training options).
- Able to work in a fast-paced, team-oriented environment.
- Valid driver's license and reliable transportation (optional for some roles).