Job Description
Launch your career with our award-winning paid training program for full-time Customer Service Representatives in Wichita, KS! No experience required – we invest in your success with comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, comprehensive benefits, and the chance to build a long-term career in a growing industry. Join our dynamic team and start your journey toward professional growth today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Wichita facility
- Commitment to 6-month employment post-training
- No prior experience required – training provided