Job Description
Join our award-winning customer service team with a comprehensive paid training program! Innovate Solutions Group is seeking motivated individuals to become Customer Service Representatives in our San Jose headquarters. No prior experience required – we provide everything you need to succeed.
Why Join Us?
- 4-week paid training program with $800 stipend
- Career advancement opportunities to Team Lead or Specialist roles
- Comprehensive benefits package (Day 1 eligibility)
- Modern downtown workspace with free parking
Perfect for recent graduates, career changers, or anyone looking to enter the thriving tech support industry. Our training covers industry-leading CRM systems, conflict resolution, and technical troubleshooting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary knowledge base
- Document interactions in Salesforce CRM with precision
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Participate in weekly coaching sessions for continuous improvement
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Basic computer proficiency with typing speed 30+ WPM
- Ability to work flexible shifts including weekends
- Passion for helping others and learning new technologies
- Must pass background check and drug screening
- Valid California ID required