Job Description
Launch your career with our comprehensive paid training program for Customer Service Representatives! No experience necessary – we provide all the tools you need to succeed. Join our award-winning team in Houston and enjoy competitive pay, comprehensive benefits, and clear growth opportunities. Our 4-week paid training covers industry-leading platforms, conflict resolution, and product knowledge. After training, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% customer satisfaction rate. We value your growth and offer promotional paths to Senior Specialist and Team Lead roles.
Responsibilities
- Handle 50-70 daily customer inquiries via phone/email/chat
- Resolve billing, technical, and service issues with empathy
- Document interactions using Salesforce and Zendesk platforms
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with specialists for complex escalations
- Participate in weekly coaching sessions
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong verbal communication skills
- Ability to type 35 WPM
- Reliable transportation to downtown Houston
- Pass background/drug screening
- Flexible availability (rotating shifts)
- Proficient in Microsoft Office Suite