Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training! At Apex Solutions Group, we invest in our people through a structured 4-week training program designed to equip you with industry-leading skills. Enjoy competitive pay, benefits eligibility, and clear growth pathways into senior roles. Our vibrant Houston headquarters fosters a collaborative culture where your voice matters.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve billing inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Zero experience necessary – we provide full training!
- Strong communication and active listening skills
- Ability to navigate multiple digital tools simultaneously
- Patience and empathy in high-pressure situations
- Must pass background check and drug screening
- Authorized to work in the United States