Job Description
Join PhillyConnect Solutions' elite customer service team with our comprehensive paid training program! Launch your career in Philadelphia's thriving service industry while developing professional skills that employers demand. We invest in your success with 4 weeks of paid training covering industry-leading CRM systems, conflict resolution techniques, and client retention strategies. No prior experience required – just your passion for helping others and commitment to excellence.
Enjoy competitive benefits including health insurance, 401(k) matching, and performance bonuses. Our modern downtown office offers a collaborative environment with flexible scheduling options. This is your opportunity to transform raw talent into marketable expertise in one of America's most dynamic cities.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions in Salesforce CRM while maintaining 100% data accuracy
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities based on customer needs and company offerings
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement workshops to enhance service quality
- Maintain detailed knowledge of company products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written and verbal communication skills in English
- Basic computer proficiency with ability to learn new software quickly
- Ability to work flexible shifts including evenings and weekends
- Proactive problem-solving mindset with attention to detail
- Valid Pennsylvania driver's license (if field visits required)
- Pass background check and drug screening
- Philadelphia residency preferred but not required