Job Description
Launch your career in customer service with our industry-leading paid training program! Nexus Global Solutions is seeking motivated individuals for full-time Customer Service Representative roles in Seattle, WA. No experience required – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, benefits, and a supportive team environment while helping customers resolve inquiries and build lasting relationships.
Our 4-week paid training program covers communication techniques, CRM software, conflict resolution, and product knowledge. Upon completion, you'll transition to a permanent position with advancement opportunities into team leadership and specialized support roles. Join us and become part of a company that invests in your growth!
Responsibilities
- Handle inbound/outbound customer calls via phone, email, and chat
- Resolve product inquiries, billing issues, and service concerns
- Document interactions accurately in Salesforce CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with support teams to resolve complex issues
- Upsell products/services when appropriate to enhance customer experience
- Participate in ongoing coaching and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to work flexible shifts (evenings/weekends)
- Positive attitude and eagerness to learn new technologies