Job Description
Join LocalCare Solutions as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Oklahoma City community. This full-time role offers competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain customer satisfaction records. Our paid training program ensures you're fully prepared to excel from day one. Experience the rewards of making a direct impact on local lives while enjoying a stable career path.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues and improve processes
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and skills
- Contribute to a positive team culture during night shift operations
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Comfortable working independently during night shift hours
- Reliable transportation and punctuality for shift-based work
- Positive attitude with commitment to customer satisfaction