Job Description
Join our award-winning customer service team in Oakland! We're hosting a special hiring event for motivated individuals seeking no-experience-required careers in the call center industry. Enjoy competitive pay, comprehensive benefits, and paid training in a modern downtown workspace. Perfect for career changers, recent graduates, and those seeking stable employment with growth opportunities.
Why Join Us?
- Industry-leading benefits package (health, dental, vision)
- Clear advancement path to team lead/supervisor roles
- Referral bonuses and performance incentives
- Free downtown parking & BART-adjacent location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, quality)
- Collaborate with team members to improve processes
- Participate in ongoing training and skill development
- Adhere to all compliance and security protocols
Qualifications
- No prior experience required! We train motivated candidates
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy (typing, internet navigation)
- Reliable transportation to downtown Oakland location
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (including evenings/weekends)