Job Description
Join our award-winning customer service team with industry-leading paid training! At Nexus Solutions Group, we invest in your success through our comprehensive 4-week paid training program designed to transform you into a confident customer service professional. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in a dynamic, supportive environment. No experience required – just your passion for helping others and dedication to excellence.
What We Offer:
- 4-week fully paid training program ($17/hour)
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Clear career progression to senior roles
- Modern downtown Tampa office with amenities
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Collaborate with technical teams for complex issues
- Maintain service level metrics and quality standards
- Identify opportunities for process improvements
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written & verbal)
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Customer service mindset (empathy & patience)
- Willingness to learn new technologies
- Reliable transportation to downtown Tampa
- Pass background check/drug screen