Job Description
Join CityConnect Solutions as a Local Customer Service Representative in Long Beach, CA! We're seeking passionate individuals to deliver exceptional support to our community. This full-time role includes comprehensive paid training to help you thrive. Enjoy competitive compensation, career growth opportunities, and the satisfaction of making a direct impact on local residents' experiences. Our collaborative environment values empathy, problem-solving, and teamwork.
Why Join Us?
- Full-time position with comprehensive benefits package
- PAID training program with mentorship
- Clear career advancement paths
- Supportive team culture focused on growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team to improve service quality
- Provide product/service knowledge to customers
- Meet performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency with MS Office
- Customer service experience (paid training provided)
- Valid work authorization in the US
- Flexibility to work occasional weekends