Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! At Nexus Solutions Group, we invest in our people through a structured 4-week paid training program designed to transform you into a confident customer service professional. Enjoy competitive hourly wages, comprehensive benefits, and a clear path to advancement.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Full-time position with performance-based raises
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Meet quality and productivity metrics
- Collaborate with team to improve service standards
- Identify upsell opportunities for premium services
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office suite
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- No prior experience required (training provided)