Job Description
Join our award-winning customer service team with our comprehensive paid training program! Global Solutions Group is seeking motivated individuals to launch their careers in customer support. No prior experience required – we invest in your growth through 4 weeks of paid training covering communication techniques, product knowledge, and conflict resolution. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment in the heart of Philadelphia.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company policies and service level agreements
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Philadelphia office
- Must pass background check and drug screening