Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Chicago! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of remote work. Immediate start opportunity with competitive compensation and growth potential. Why work with us? Comprehensive training, health benefits, and a collaborative virtual environment focused on your success. What you'll do: Resolve customer inquiries via phone/email/chat, maintain CRM records, and contribute to team excellence. Requirements: High school diploma, 1+ years customer service experience, and tech-savvy mindset. Perks: Flexible scheduling, professional development stipends, and monthly virtual team events. Ready to make an impact? Apply today!
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and update customer records in Salesforce
- Collaborate with internal teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Participate in weekly training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong typing skills (40+ WPM)
- Excellent written and verbal communication
- Ability to work independently in remote setting
- Experience with Zendesk or similar support tools
- Chicago residency required (for local tax purposes)