Job Description
Join ClientFirst Solutions as a Remote Customer Service Representative and become the heart of our customer experience! We're seeking dedicated professionals to deliver exceptional support to Fort Worth residents and Florida clients—all from the comfort of your home. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment. Help us build lasting customer relationships while advancing your career in a dynamic, remote-first workplace.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution skills
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating virtually