Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions is seeking motivated individuals to join our award-winning team as Customer Service Representatives. No prior experience required – we provide all training needed to excel. Enjoy competitive pay, comprehensive benefits, and clear growth opportunities within our expanding Detroit-based organization.
Our 4-week paid training program covers industry-leading CRM systems, conflict resolution techniques, and product knowledge. After training, you'll handle inbound/outbound calls, resolve inquiries, and maintain customer satisfaction metrics. We value empathy, problem-solving skills, and a positive attitude above all else.
Responsibilities
- Handle 50+ daily customer interactions via phone/email/chat
- Resolve billing, technical, and service inquiries with first-call resolution
- Document cases accurately in Salesforce CRM system
- Upsell products/services based on customer needs
- Maintain 95%+ customer satisfaction score
- Collaborate with technical teams for complex issue escalation
- Meet weekly performance metrics (handle time, quality scores)
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable attendance and punctuality
- Basic computer proficiency (typing 30+ WPM)
- Pass background check and drug screen
- Must be authorized to work in the US