Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're urgently hiring individuals with exceptional communication skills to deliver outstanding support to our local community. This full-time role offers immediate start, competitive pay, and growth opportunities in a dynamic environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including weekends
- Valid Michigan driver's license (for occasional field visits)