Job Description
Join our award-winning customer service team in Long Beach! We're seeking passionate individuals to deliver exceptional support to our local community. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive paid training, competitive benefits, and a supportive environment that values your growth. No prior experience required—just a dedication to excellence and a desire to make a difference.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product inquiries in first contact
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call resolution and satisfaction
- Participate in ongoing training to refine product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with service-oriented mindset
- Must pass background check and drug screening