Job Description
Launch your career in customer service with our comprehensive paid training program! Global Support Solutions Inc. is seeking motivated individuals to join our award-winning support team in Philadelphia. No prior experience required – we provide all training needed to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your professional growth. Join us in delivering exceptional service to Fortune 500 clients while building a stable career path with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, MS Office)
- Passion for helping others
- Reliable transportation to downtown Philadelphia
- US work authorization required
- Must pass background check