Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible part-time hours and comprehensive paid training. No experience required – we'll equip you with all the skills needed to succeed in this rewarding role. Enjoy competitive pay, career growth opportunities, and a supportive work environment where your contributions are valued.
Why Choose Us?
- Full paid training program ($2,500 value)
- Flexible scheduling (evenings/weekends available)
- Health/dental benefits for part-time employees
- Clear advancement path to senior roles
- Modern downtown Detroit workspace
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Process orders, returns, and account updates with 99% accuracy
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - paid training provided!
- Exceptional verbal/written communication skills
- Proficient in Windows OS and typing (30+ WPM)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Detroit location
- Must pass background check and drug screening