Job Description
Are you looking to launch a rewarding career in Customer Service without prior experience? TechHorizon Solutions is currently hiring Customer Service Representatives in San Jose, CA. We are proud to offer a comprehensive paid training program designed to equip you with the skills needed to excel in a fast-paced tech environment.
Join a team that values growth, innovation, and customer satisfaction. As a representative, you will be the face of our brand, assisting clients with technical inquiries and ensuring they receive top-tier support.
Why Join Us?
- Full Paid Training: No prior experience? No problem. We invest in our team.
- Competitive Pay: Start with a solid hourly rate and performance bonuses.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
- Modern Environment: Work in a cutting-edge facility in the heart of Silicon Valley.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-call resolution.
- Assist customers with product troubleshooting, account inquiries, and technical support via phone and chat.
- Document all customer interactions accurately in our CRM system.
- Educate customers on new features and updates to ensure maximum product utilization.
- Maintain a positive, empathetic, and professional demeanor at all times.
- Collaborate with cross-functional teams to resolve complex escalated issues.
- Meet and exceed daily and weekly performance metrics (KPIs).
Qualifications
- High school diploma or GED required; associate’s degree is a plus.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High level of patience and problem-solving abilities.
- Must be authorized to work in the United States.