Job Description
Are you a natural problem solver with a passion for helping people? Apex Customer Solutions is looking for a dedicated Local Customer Service Representative to join our dynamic team in Tucson, AZ. We are offering comprehensive paid training to all new hires, making this the perfect opportunity to launch or advance your career in customer support.
We pride ourselves on delivering exceptional service and are seeking individuals who are ready to commit to a full-time role with growth potential. If you want to work locally while enjoying the stability of a national organization, we want to hear from you.
Why Apply With Us?
- Paid Training Program: No prior experience required; we train you to succeed.
- Competitive Pay: Earn between $18.00 and $24.00 per hour with performance incentives.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries regarding products, services, billing, and account status.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify customer needs and provide tailored solutions to enhance satisfaction.
- Collaborate with team leads to address complex issues and improve service protocols.
- Maintain a professional demeanor and adhere to company call scripts and quality standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but we value attitude and aptitude over experience.
- Excellent verbal communication skills and a professional phone voice.
- Strong computer proficiency, including typing speed and navigating multiple windows.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- A valid Arizona driver's license and reliable transportation are preferred.