Job Description
We are currently seeking Customer Service Representatives to join our elite support team in Boston, MA. This is a fantastic opportunity for motivated individuals to launch or advance their career in a thriving industry.
We offer comprehensive paid training to ensure you are fully equipped to handle client needs. Whether you are based in Boston or looking for remote flexibility (including opportunities for those in Florida), we have a role for you.
As a key member of our team, you will be responsible for delivering exceptional service to our diverse client base. We are looking for individuals who are passionate about helping others and thrive in a collaborative environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, aiming for a first-call resolution whenever possible.
- Provide accurate product and service information to clients.
- Update customer accounts and records with detailed transaction history.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required; we provide paid training.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection for remote candidates.