Job Description
Are you ready to kickstart your career in Customer Service?
At Horizon Support Solutions, we believe in investing in our people. That's why we offer a comprehensive Paid Training Program for all new hires. No experience required—just a positive attitude and a willingness to learn.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Paid Training: Master the skills you need to succeed with zero upfront cost.
- Growth Opportunities: Fast-track to management roles and career advancement.
- Flexible Schedule: Work full-time hours with weekend availability.
Join a team that values your time and talent. Apply today to become a part of our growing family in Columbus, Ohio.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in our CRM system.
- Identify customer needs and suggest appropriate solutions or upsells.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work full-time hours, including weekends and holidays.