Job Description
Join a dynamic team at EmpowerConnect Solutions, where we prioritize our employees' growth and well-being. We are currently seeking enthusiastic individuals to join our New York-based customer support division.
Whether you are looking to start a new career or advance in the customer service industry, this is the perfect opportunity. We offer comprehensive paid training to ensure you have the skills necessary to succeed. Enjoy the peace of mind of weekly pay and a supportive work environment that values your contributions.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- No Experience Needed: We provide full training for the right candidates.
- Weekly Paychecks: Get paid every week, not bi-weekly.
- Local Opportunities: Work from our state-of-the-art facility in the heart of New York.
Responsibilities
- Handle Customer Inquiries: Professionally answer incoming calls and emails to resolve issues and answer questions regarding our services.
- Provide Information: Accurately explain product features, pricing, and account details to customers.
- Problem Resolution: Identify customer needs and troubleshoot problems efficiently to ensure high satisfaction rates.
- Documentation: Maintain accurate records of customer interactions, transactions, and comments in our CRM system.
- Team Collaboration: Communicate effectively with team leads and supervisors to discuss daily targets and improvements.
- Upselling: Identify opportunities to recommend additional products or services to existing clients.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Literacy: Basic proficiency with computers and navigating web browsers.
- Reliability: Must be able to work flexible shifts, including evenings and weekends.
- Attendance: Consistent attendance and punctuality are essential for this role.
- Local Residency: Must reside within the New York area or be willing to commute to our office.