Job Description
Join Omaha Connect Solutions and become the voice of excellence for our clients! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support in a dynamic, fast-paced environment. Enjoy flexible scheduling, competitive compensation, and a supportive team culture focused on growth and recognition. No weekends required - perfect for students or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet access for remote work option