Job Description
Join Boston Connect Solutions, a leader in customer experience innovation! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy a collaborative environment, competitive pay, and flexible scheduling while making a real impact. Our Boston team thrives on problem-solving and empathy, offering comprehensive training and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and professionalism
- Maintain accurate records in CRM systems and document all interactions
- Collaborate with team members to escalate complex issues effectively
- Identify opportunities to improve customer experience and service quality
- Adhere to company policies and regulatory compliance standards
- Support cross-functional projects during peak business hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings and weekends (15-25 hours/week)