Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to our valued clients. This role is perfect for individuals seeking flexible hours while making a meaningful impact. We offer competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized.
Located in the heart of Charlotte, NC, our company values innovation, teamwork, and customer-centric approaches. If you're passionate about problem-solving and thrive in fast-paced settings, this opportunity is tailored for you.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product-related questions efficiently
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional communication skills and ability to multitask in high-pressure situations
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings and weekends