Job Description
Join Houston's Premier Customer Service Team!
We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our diverse client base. Enjoy flexible schedules while making a real impact in Houston's thriving business community. Our award-winning team offers comprehensive training and growth opportunities for dedicated professionals.
Why You'll Love Working With Us:
- Competitive hourly pay + performance incentives
- Modern downtown Houston workspace
- Industry-leading benefits package (PT eligible)
- Clear career advancement pathways
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve complex inquiries using CRM systems and knowledge bases
- Process transactions with 99% accuracy in high-volume environment
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain detailed documentation of all customer interactions
- Proactively identify process improvement opportunities
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hrs/week)