Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, comprehensive training, and a collaborative culture that values your growth. If you thrive in dynamic environments and love helping others, this is your perfect opportunity to shine while maintaining work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM tools and established protocols
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (15-25 hours/week)