Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking passionate individuals to deliver exceptional service while enjoying a flexible schedule. This role offers growth opportunities, comprehensive training, and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to become the voice of our brand!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities and contribute to team goals
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (call center preferred)
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Availability for flexible shifts including weekends
- Basic computer literacy and typing skills (35+ WPM)