Job Description
Join our award-winning team at Nexus Solutions Inc. as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our growing client base in the Raleigh-Durham area. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our dynamic organization.
Our culture prioritizes work-life balance, employee recognition, and professional growth. Enjoy modern workspaces, supportive management, and the satisfaction of making a tangible impact on customer satisfaction metrics.
What Makes This Role Special:
- Competitive hourly rates with performance-based incentives
- Flexible scheduling options (evenings/weekends available)
- Free parking and transit reimbursement
- Comprehensive benefits package for part-time employees
- Regular team-building events and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and account modifications accurately using CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Document all customer interactions and maintain detailed case records
- Meet performance metrics including CSAT scores, resolution rates, and response times
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a B2C environment
- Exceptional communication skills with strong written and verbal abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask in fast-paced digital and voice channels
- Empathetic approach with proven conflict resolution abilities
- Flexibility to work 20-30 hours weekly across various shifts
- U.S. work authorization and reliable transportation