Job Description
Join Seattle Connect Solutions, a leader in customer experience innovation, as a Part-Time Customer Service Representative. We're seeking empathetic individuals to deliver exceptional support while enjoying Seattle's vibrant culture. This role offers flexible scheduling, comprehensive training, and opportunities for growth in a supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex customer challenges
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent; college degree preferred
- Availability for 20-25 hours/week including weekend shifts
- Residency in Seattle metro area required