Job Description
Join Coastal Connect Solutions and become the voice of excellence for our valued clients! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences in Virginia Beach. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your dedication makes a real difference. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Identify opportunities to improve customer satisfaction
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with conflict resolution abilities
- Reliable internet connection for remote options
- Flexible availability including evenings/weekends