Job Description
Join our award-winning team as a Part-Time Customer Service Representative! We're hosting a hiring event in Tucson, AZ, for passionate individuals ready to deliver exceptional customer experiences. At Customer Solutions Group, we empower our team with cutting-edge tools and a supportive culture focused on growth and recognition.
This role is perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Our modern downtown office offers a collaborative environment with free parking and commuter benefits.
Why Choose Us?
- Industry-leading training program
- Flexible scheduling options
- Health benefits for part-time employees
- Employee recognition program
- Growth path to senior roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer experience
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office
- Ability to type 40+ WPM
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Valid Arizona driver's license (if applicable)